Full credit will be given for shipping errors made by Second Source Rx (2SRX) and Products damaged in transit, provided the error or damage is reported to us within 72 hours of the receipt of product.
All returns must be authorized in advance.
Please call our Customer Service Department at (844) 338-2224 to obtain a return authorization number. The return authorization number should be marked clearly on the outside of the box containing the returned product.
2SRX may authorize and accept returns for reasons other than shipping error or damage at its sole discretion. Credit provided for these returns may be given at the invoice price or current market price of the returned product (whichever is lower) less a 20% handling charge.
Any unauthorized returns will not be processed for credit.
Returns will only be accepted for credit from the original purchaser. Credit will not be given for Products that have been damaged, opened, labeled or marked on except as required by law. Products that are stored improperly or exposed to fire or any other hazardous conditions are not returnable.
Product recalls will be handled in accordance with the instructions provided by the manufacturer.
2SRX reserves the rights to return or destroy products that are ineligible for credit or are sent without prior authorization.
All products drop shipped through 2SRX are subject to the return policy of the respective manufacturer.
Allow two to three weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving the credit memo.
